Last updated: September 1, 2026
This Shipping Policy explains how Markevosale (“we”, “us”, “our”) ships orders placed on markevosale.com. If you have any questions, contact us at contact@markevosale.com or +1 916-488-9100.
Shipping area
We ship to addresses within the United States only (the 48 contiguous states). We do not ship internationally, and we cannot currently deliver to P.O. boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico or other U.S. territories. If your address cannot be served, we will contact you and issue a full refund.
Shipping cost
Shipping is free on every order, with no minimum order amount. This includes large items that ship by freight. There are no hidden handling fees, and the shipping price shown at checkout is $0.00.
Delivery time
| Step | Time |
|---|---|
| Order processing (handling) | 0–1 business day |
| Transit | 2–4 business days |
| Total estimated delivery time | 3–5 business days |
Orders placed before 12:00 PM Pacific Time (PT), Monday to Friday, are usually processed the same business day. Orders placed after the cutoff, on weekends or on U.S. federal holidays are processed the next business day. Business days are Monday to Friday, excluding U.S. federal holidays.
Delivery times are estimates and start when your order is processed. Severe weather, carrier disruptions or incorrect address information can occasionally cause delays. If your order will take longer than the estimate, we will email you.
Carriers and delivery methods
- Parcel shipments (most tankless water heaters, fan convectors and parts) are shipped with major carriers such as UPS, FedEx or USPS.
- Freight shipments (large or heavy items such as hybrid water heating systems, storage tanks, rack systems and some boilers and furnaces) are shipped by LTL freight carrier with curbside delivery. The carrier will contact you to schedule a delivery appointment. Someone 18 or older must be present to sign for the delivery. Inside delivery, liftgate removal from a truck to an upper floor and installation are not included.
Order tracking
As soon as your order ships, you will receive a shipping confirmation email with the carrier name and tracking number. You can also see your order status in My Account.
Inspecting your delivery
Please inspect your package or freight shipment when it arrives. For freight deliveries, note any visible damage (crushed boxes, punctures, broken pallets) on the delivery receipt before signing. If an item arrives damaged, contact us within 7 days of delivery with your order number and photos, and we will send a free replacement or a full refund. Damage claims never cost you anything.
Incorrect address or failed delivery
Please double-check your shipping address at checkout. If you notice a mistake, contact us right away; we can update the address free of charge until the order ships. If a shipment is returned to us because of an incorrect address or a missed freight appointment, we will contact you to arrange redelivery.
Lost packages
If your tracking has not updated for 5 business days or shows delivered but you did not receive it, contact us and we will open a carrier investigation. If the package is confirmed lost, we will ship a replacement or issue a full refund at no cost to you.
Contact us
Markevosale
4330 Roseville Rd, North Highlands, CA 95660, United States
Email: contact@markevosale.com
Phone: +1 916-488-9100